Tagged
Monday, the slow movers and the open PO. An agent recommends stop-buy before markdown. Aging at 180 days is still HITL. We are not publishing a recovery-rate KPI.
A shopper updates their address in the account UI. Next chat, the agent cites the old address from Memory. Use tools for facts. runtimeSessionId must be at least 33 characters.
Package delayed; care-guide drip still fires. Pause education and review-ask when where-is-my-order is talking. WISMO is about 18% of tickets — not a second tracking bot.
Five phases from quick wins to advanced ops. Below 16 out of 30 readiness, do not let an agent change orders. Phase 1 is reads — WISMO and returns recommend.
Rank automations by volume and feasibility — not promised payback. WISMO is about 18% of tickets. Start reads before inventory writes or POs.
Monday, the receiving table and the email thread. An agent scores health, problems, and next actions. Demo on-time at 81% is a fixture. PO changes stay HITL.
Do not replace Shopify Flow or the order-system cancel window with a chat bot. Hybrid is the default: rules own money; the agent returns a decision. Support-shaped pilots ran about 3× platform spend when a browser stayed on.
Cart left at checkout. Baymard still measures abandonment at 70.22%. Timed emails do not say why they left. A person still approves any discount.
Monday merch meeting: what to feature today, what to bury. The agent drafts the brief. A person still publishes. Cart abandonment at 70.22% is checkout context, not a hero-slot KPI.
Fifteen store automations scored as traditional vs agent — not 15 week-one builds. Where-is-my-order is about 18% of tickets. Pick one read-heavy workflow this week.
Shopper asks for a deal at checkout. Classify no-discount, bundle, small percent, or human — do not mint codes. Baymard abandonment is 70.22%, not a coupon ROI.
Slack says Sales down 15% with no next step. The 15% is a schema fixture. Ship metric, contributors, unknowns, and ranked actions. Baymard 70.22% is not your cause.