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For a fintech SaaS (6 prod databases, ~$14k/mo RDS line), scoping in-house DBA for schema + MSP for 24/7 paging cut on-call from 22 to 9 hrs/mo — Aurora Serverless v2 min ACU tuning handled tier-2 first.
For a product SaaS (~12 production nodes, 3 clusters), EKS Auto Mode cut internal K8s ops from 80 to 35 hours/month at similar compute spend — partner MSP quote was $6,500/mo on top for 24/7 paging alone.
July 2026: AWS Support is Business Support+ (from $29/mo), Enterprise (from $5k/mo), and Unified Operations — legacy Developer/Business/On-Ramp sunset 2027-01-01. What 24/7 third-party managed monitoring still adds, with an SLA scorecard.
"We'll just have our developers manage AWS" still hides a $635k–$1M DIY ops band for 24/7 coverage. July 2026 TCO: staffing, tooling, GenAI ops, and Support plan choices (Business Support+ / Enterprise).